November 17, 2008 JobView Employment Kiosks Come To MissouriEmployment kiosk in Missouri. In worsening or tough economic times, companies historically look to ways to work with employees and also potential employees in the most cost-efficient and effective manner. Continue reading "JobView Employment Kiosks Come To Missouri" » November 10, 2008Gift Card Facts and EstimatesTony Craddock at giftexprepay always has new and interesting facts on the gift card market. In his latest update he once again provides a few statistics and trends in the gift card market. Multichannel Operations -- How to enableThe hospitality industry has seen a spurt in self-service applications over the last five years. Hotel companies have worked diligently to give their guests the ability to conduct transactions by themselves using kiosks, the Internet and telephone. Continue reading "Multichannel Operations -- How to enable" » November 09, 2008Security and Self-Service systems in the newsCouple of stories on hacks and security in the last few days. One was some comments regarding the need for lockdown on systems (common knowledge & practice to use those) but this one caught our eye because 1) it was a thin client (easiest to lockdown), 2) it is in prison systems (very fast growing market unfortunately), and #3 inmates simply exploited the legal software they were entitled to use. The system design was probably very secure but flaw exploited in 3rd party software. Common story... Continue reading "Security and Self-Service systems in the news" » November 07, 2008Acquisitions - AT&T buys up WayportAT&T to Acquire Wayport; Combined Wi-Fi Networks to Provide Connectivity in More Places. Millions of AT&T Customers to Get Free Wi-Fi Access at Nearly 20,000 U.S. Hotspots. November 04, 2008ViVOtech Launches ViVOpay Kiosk II for Rapid Integration of Contactless & NFC Technology with Customer-Facing Self-Service Payment SystemsNew ViVOpay Kiosk II Offers Fastest Time-to-Market with Easy Integration of Contactless Payments on New Systems and Without Requiring Card Association Re-Certification. They show the VivoKiosk which is a KIOSK enclosure. This solution is PCI-compliant. Ticketing Kiosks, Fujitsu and Movie TheatresRICHARDSON, Texas, Nov 03, 2008 (BUSINESS WIRE) -- Fujitsu Transaction Solutions Inc. has partnered with Ready Theatre Systems (RTS) of Hartford, Mich. to provide Fujitsu's U-Serv 100 and U-Serv 150 self-service kiosks to movie theater companies across North America. Continue reading "Ticketing Kiosks, Fujitsu and Movie Theatres" » October 31, 2008Universal Studios Threatens DVD MarketSo you have finally created your business plan, invested your money and deployed your self-service dvd kiosks. And then Universal comes along and changes the rules...Goes without saying that trying to do business in the moving-target-world of entertainment and content rights world is tough. Redbox, DVDPlay and TNR are now all huddling up trying to come up with a strategy. And of course one of the rule changes is a revenue share for Universal. Internet Machine Company & Pantheon End-GameGlaubman is the 14th person to be sentenced to related crimes in the case. Pantheon Holdings told potential purchasers that the $18,000 Internet kiosks would earn substantial profits from fees for Internet access and from advertising that would be placed on the kiosks, the DOJ said. Continue reading "Internet Machine Company & Pantheon End-Game" » October 29, 2008Kiosk Software - New version of KioWare ReleasedKioWare announced today new version of Lite and Basic (6.4.0). Big changes include: virtual keyboard support inside Flash and PDF formats, PJL printer support, and credit card parsing (Immediately parses mag stripe data and fills in your form with no extra programming required). Very cool software. Continue reading "Kiosk Software - New version of KioWare Released" » October 24, 2008Business: NCR reports 51% increase in earningsNCR reports higher earnings thanks to ATMs, store checkout scanners and self-serve kiosks. Despite the news NCR stock closed Thursday at $14.50 a share it's lowest in 5 years. Friday shares rebounded to $16 despite market sell off. Continue reading "Business: NCR reports 51% increase in earnings" » Health Check-In: MEDHOST Brings Self Check In Kiosk To Emergency DepartmentsNew patient self-check-in kiosks products announced by MEDHOST. Continue reading "Health Check-In: MEDHOST Brings Self Check In Kiosk To Emergency Departments" » Technology - Performance Thin Client Announced from HPHP announces new "performance category" thin client with the GT7725 and Blade Work Station. Intended for financial floor or an area dear to my heart, oil and gas exploration, these units can handle 2560x1600 times 2 (or 1900 x 4)and have a 2.3 Ghz Turion from AMD. 4 display support. HP Worldwide manager for Thin Clients Eric Crosswhite was nice enough to call the people at Thinclient.org and go over the new units with us. Continue reading "Technology - Performance Thin Client Announced from HP" » European Association for Self-Service, EAFS, foundedEuropeans under leadership of Jens Schindler of Kiosk Europe magazine form non-profit association for self-service. Continue reading "European Association for Self-Service, EAFS, founded" » October 07, 2008Tim Hortons to install restaurants and kiosks at U.S.-based Tops supermarketsTim Hortons expands into U.S. market via Tops. Western New York, Rochester and PA locations. Continue reading "Tim Hortons to install restaurants and kiosks at U.S.-based Tops supermarkets" » September 25, 2008Digital Downloads of Movies and Music Get FasterMOD Systems announces equity investment 0f $35 million by NCR and Toshiba. MOD has system for downloading digital content to Secure Digital (SD) cards. Retail, airports, QSRs are target market for NCR, set-top boxes is target for Toshiba. Continue reading "Digital Downloads of Movies and Music Get Faster" » September 16, 2008Biometric Security -- Clear and Vigilant CooperateNation's Two Largest Registered Traveler Providers Allow Cardholders Seamless Use of Each Other's Fast Pass kiosk Lanes Continue reading "Biometric Security -- Clear and Vigilant Cooperate" » DVD Burner with QflixDell is first out of the gate with Qflix DVD burner option. Teaming up with Sonic Solutions and Roxio. "With a Qflix DVD drive, creating your own personal movie library is simple. From your desktop, use Roxio Venue™ — a rich, user-friendly application — to connect directly to CinemaNow for easy purchase and download,"...Roxio hit the news the other day after it's old asset Napster was purchased by Best Buy. September 12, 2008Photo kiosks : Photo-Me Posts LossSept. 12 (Bloomberg) -- Photo-Me International Plc, the U.K. operator of 21,400 photo booths, said business in July was ``disappointing'' and economic conditions in its main markets are ``depressed.'' DVD Kiosks - NCR, acquisitions and Blu-RayMore news from NCR and how they figure 11,000 machines over the next 2 years is realistic. First they sign on big "blockbuster" client, then they take minority stakes in TNR and E-Play to get locations, and finally they bank on the fact that Blu-Ray is actually a good thing since the heavier digital weight (1.5Gb versus 4GB) works to their delivery advantage. Remains to be seen though if Netflix with it 3-prong strategy (delivery, streaming and Xbox/MS) ultimately prevails.. Continue reading "DVD Kiosks - NCR, acquisitions and Blu-Ray" » September 07, 2008Technology - new browser Google Chrome arrivesLast week Google turned 10 and along with that they released new browser. We've been testing and sites really "fly" with this browser. One interesting side note is that it can be configured to run completely from USB stick (browser on a stick). Features and links follow. Continue reading "Technology - new browser Google Chrome arrives" » Digital signage software resourceDiscovered this cool digital media signage application that is done in Flex. September 04, 2008Wincor Nixdorf names new CEO, takes over #2 spot in ATMsIn financial news Wincor Nixdorf names new CEO for U.S. division. In related news RBR research over in UK raised Wincor into the #2 spot for worldwide ATM deployments.If we had to guess -- in the U.S. it is still a battle between NCR (36%) and Diebold (35%) with Wincor around 20. The lack of service network in the U.S. is likely Wincor's biggest disadvantage (and which they are probably focusing on improving...). In the U.S. it is safe to say Wincor is here to stay. Continue reading "Wincor Nixdorf names new CEO, takes over #2 spot in ATMs" » September 03, 2008Deli Kiosks from NextChoicePowered by new IBM AnyPlace(TM) Kiosks, NextChoice's flagship NextWave Intelligent Self-Service software suite is allowing customers in more than 30 Giant Eagle GetGo stores to place orders directly at the sandwich counter, significantly reducing lines and waiting time, while simultaneously allowing customers to shop in the store for additional grocery items. August 30, 2008Kiosk Software Case Study - TicketmasterDiscussion of ticketmaster project. Notes on entry page. Continue reading "Kiosk Software Case Study - Ticketmaster" » August 27, 2008Microsoft and Immersion SettleImmersion settles with Microsoft on monies due from Sony settlement. Immersion is the inventor of "haptic" or tactile touchscreens which simulate a sensation of push-down when you touch the screen. In theory it sounds pretty nice but it has turned out to be cost prohibitive given its benefits. August 21, 2008Net companies prepare for political conventionsnternet companies including Google, Yahoo, and Microsoft are planning to use this year's political conventions to show off their technology and products--and, of course, host massive parties for employees, celebrities, and politicians. Continue reading "Net companies prepare for political conventions " » Followup to US Bank purchaseNice followup article on US Bank purchase of Palm Desert by Tracey Kitten at ATMmarketplace.com. Includes quotes from Hamed at TIO basically saying this is another very positive step for the ATM industry and how vault cash is no longer a growth. August 19, 2008U.S. Bank buys Palm Desert ATM businessMinneapolis-based U.S. Bank, a U.S. Bancorp (NYSE:USB) subsidiary, said it will buy the ATM and kiosk terminal management services, cash management and vault cash operations from Palm Desert, Calif.-based Palm Desert National Bank’s electronic banking solutions division. Continue reading "U.S. Bank buys Palm Desert ATM business" » August 14, 2008MaxBox confirm Caribbean kiosk deal worth over $6.5mAlways good to see what Andy Egan and Maxbox are up to, and here is latest release from them -- The MaxBox push for international expansion continues apace as they sign up Advanced Integrated Systems in Jamaica as exclusive distributors for the Caribbean and they place their first order for 300 kiosks. Continue reading "MaxBox confirm Caribbean kiosk deal worth over $6.5m" » Video Technology - Streaming Netflix or SonyNew WSJ article from Walt Mossberg (one of our favorite writers) on his test of new internet-video adapters from Sony and from Rokulabs. He likes both and both have limitations. We suspect playing/viewing content is the mechanism the studios will always prefer (over a hard DVD). And hard to not like the idea of spending $100 to get our Netflix on our big 24" high def screens (or TV) while we complain about Outlook :-) Continue reading "Video Technology - Streaming Netflix or Sony " » August 06, 2008Kiosk Case Study - Remote Monitoring Pays OffNice case study on LogMeIn site covering recent deployment of Crown Mailing kiosks and their experience with the remote monitoring services needed and used for their self-service terminals. Continue reading "Kiosk Case Study - Remote Monitoring Pays Off" » Security - CLEAR has a “Senior Moment”
August 05, 2008DVD Burning-On-Demand Not So Much In Demand; Players Delay PlansAnother point of view from Washington Post as they relate article from videobusiness on how video burning is slowing down. You might not think that with all the stories about 10,000 kiosks to be installed in Blockbusters. Reminds us of the 28,000 multimedia phones that British Telecom was installing, or the 10,000 VCOMs that 7-Eleven was going to install. Continue reading "DVD Burning-On-Demand Not So Much In Demand; Players Delay Plans" » August 04, 2008Blockbuster and NCR Announce Strategic Alliance to Launch DVD Vending KiosksFrom 9,300 DVD rental kiosks at end of 2007 to more than 22,400 by end of 2010 is the latest forecast. Release today by NCR and Blockbuster on latest buzz. Still not sure how Blockbuster survives. Continue reading "Blockbuster and NCR Announce Strategic Alliance to Launch DVD Vending Kiosks" » Polar Frog Ready to Burn CSS at KiosksWith all the recent hoopla on dispensing dvd's and related, another participant but one with dynamic content delivery onsite is Polar Frog and Todd Rosenbaum. He comes to closest to the Netflix paradigm albeit he provides consumer a hard asset as part of the transaction. Long term though these will win out. July 27, 2008Banks to tap Web 2.0 for wholesale services - CelentBanks will increasingly use Web 2.0 technology to deliver online wholesale banking services over the next three years, according to a report from Boston-based analyst house Celent. Continue reading "Banks to tap Web 2.0 for wholesale services - Celent" » July 25, 2008Followup - Security concerns at airport kiosksTORONTO — The possibility that self-serve kiosks at Toronto's Pearson airport were targeted by credit card fraudsters left passengers wary Thursday while at least one expert said it's not surprising an airport would be targeted given the dramatic rise in credit fraud. Continue reading "Followup - Security concerns at airport kiosks" » July 23, 2008Security - Toronto Airport Kiosks Being InvestigatedAn investigation of suspected credit-card fraud at Toronto's Pearson airport is now concentrating on the security of its 150 self-service check-in kiosks. If true then it would be in the software and IBM is the software provider. IBM could not be reached for comment late yesterday. Continue reading "Security - Toronto Airport Kiosks Being Investigated" » July 18, 2008Remote Monitoring Service for Point-of-Sale & KiosksAnnouncement by LogMein of new remote access tool for point-of-sale and kiosks. We've taken it for a test drive and seen it in action and it's impressive. LogMein has been around for many years (like gotomypc). Comes in several different feature sets (including personal no-cost version). Thef"Pro" version is $70/year subscription. Background on these folks is they came out of Citrix...Good stuff! Continue reading "Remote Monitoring Service for Point-of-Sale & Kiosks" » July 17, 2008DVDs for Gas? e-Play Kiosks Make It PossibleBare-disc technology in the news today with e-Play and NCR announcement. Inventory goes from 500 titles in typical Redbox/DVDPlay/TNR to over 4200 titles. DVDs are in special envelope like Netflix Extra services such as ability to purchase the used DVDs and/or to trade in DVDs is touted advantage. Continue reading "DVDs for Gas? e-Play Kiosks Make It Possible " » July 15, 2008User Experiences - airline check-in at Jet Blue
Continue reading "User Experiences - airline check-in at Jet Blue" » July 10, 2008Kiosk Software Companies - NextepNextep's kiosk technology propels company to huge growth, plans to hire six July 09, 2008Video - new listing of youtube video expositions on self-tagging self-service kiosksNew video on customers checking in and self-tagging their own bags at airports without needing airline customer service people to do it for them. Security - 7-Eleven Responds to Citibank Hacker CaseFirst noted y AP writer back on July 1st, 2008, CSN reports yesterday. 7-Eleven spokeswoman Margaret Chabris told CSNews Online: "7-Eleven Inc. is aware of the federal investigation in New York concerning ATM fraud that has apparently impacted Citi customers. Continue reading "Security - 7-Eleven Responds to Citibank Hacker Case" » July 04, 2008Check-in kiosks decrease check-in time in colleges, universitiesFollow up story on Onity check-in kiosks. "Americans lose up to one hour per day waiting in line, which increases the pressure to boost productivity through multitasking. " [kiosk photo] Continue reading "Check-in kiosks decrease check-in time in colleges, universities" » July 01, 2008Kiosk Photos - new kiosk photos for viewAlways on the lookout for kiosk photos on the web we located a new set of photos out on the kiosk website. Slide show for their thinman model. Always nice to see real pictures of kiosks as opposed to either no pictures or only renderings. See thinman photo slideshow link Security - Citbank ATM breach reveals PIN problems
Continue reading "Security - Citbank ATM breach reveals PIN problems" » Hertz Launches 10-Minute Check-In GuaranteeHertz (NYSE: HTZ), the number one airport car rental brand in the U.S., today announced the launch of a Self-Service Express Check-in program to get customers on their way in 10 minutes or less, guaranteed. Continue reading "Hertz Launches 10-Minute Check-In Guarantee" » June 25, 2008Judgement Day Coming Up for Windows XPMicrosoft is really serious about this Monday, June 30, being the end date for selling Windows XP licenses with new computers -- so serious that Senior Vice President Bill Veghte wrote a letter clarifying some of the details. June 24, 2008Kiosk Case Study - Deli Pre-Ordering stations
Continue reading "Kiosk Case Study - Deli Pre-Ordering stations" » PeopleCube and KIOSK Information Systems Partner to Deliver Innovative Reservation Kiosk SolutionsFRAMINGHAM, Mass. & LOUISVILLE, Colo.--(BUSINESS WIRE)--PeopleCube, provider of intelligent workplace, resource and energy management technology, today announced an alliance partnership with KIOSK Information Systems, a designer and manufacturer of indoor and outdoor kiosks, public Internet stations and other electronic self-service informational terminals. This partnership allows both companies to meet the needs of organizations large and small to reduce real estate and energy costs by implementing an on-site shared workspace and room reservation solution. PSI Cash Express(TM) Kiosks/ATM Being DeployedNews release today from PSI -- "Equally important is the roll-out of a limited number of PSI's E-Banking Kiosks. Such Kiosks enable users as follows: to purchase gifts cards, phone cards and debit cards; to obtain standard ATM services; and to permit bill paying and payroll check cashing among its many innovative features." Continue reading "PSI Cash Express(TM) Kiosks/ATM Being Deployed" » June 23, 2008Case Study - Travel and Registered Traveler KiosksHERE’S the hope: You pay nearly $100 and undergo a background check to become a Registered Traveler. Then you zip through airport security. Here’s the truth: You may save time, but you’ll still have the hassle because many features of this new program don’t yet work. And that raises this question: Is Registered Traveler ready for prime time? Continue reading "Case Study - Travel and Registered Traveler Kiosks" » June 20, 2008Technology - Contactless Payment for Kiosks
Continue reading "Technology - Contactless Payment for Kiosks" » Kiosk Case Study - Student Check-In at Universities
Continue reading "Kiosk Case Study - Student Check-In at Universities" » June 18, 2008Real Life - digital signage in China
June 17, 2008QSR Opinion -- Improving the Experience
Continue reading "QSR Opinion -- Improving the Experience" » QSR Study - Consumer Drive-Thru Preferences
Continue reading "QSR Study - Consumer Drive-Thru Preferences" » New Hotel Check-In solution from NCR
June 16, 2008Onity Kiosk helps universities cut to front-of-the-line efficiency"Check-in historically has involved a lot of time-consuming, one-on-one interaction, with almost every new and returning resident," says Anthony Zamora, head of IT support for the University of San Diego (USD). Continue reading "Onity Kiosk helps universities cut to front-of-the-line efficiency" » Sex offender check-in kiosksNew hight tech biometric check-in kiosk for sex offenders in Tacoma, WA. One of the savings is in fingerprint cards will no longer need to be printed which is costing the department $500 a month right now. June 13, 2008Video - St. Clair Profile Video
Video - Phil Cutrone on HP entry to kiosk market
June 12, 2008Video profile kiosk companies
Opinion - Is Cash an Endangered Species?Opinion paper by Mike Lee of ATMIA on the future of cash. Often we hear about cashless society and how credit cards are becoming the majority payment method. Fact is that cash transactions have always been the majority transaction in many public use terminals and are actually rising (thanks to privacy and personal information intrusions). Continue reading "Opinion - Is Cash an Endangered Species?" » June 11, 2008Technology - Review of Intel Atom CPUor a few months, we’d been hearing talk of a new dedicated Intel processor for MIDs (Mobile Internet Devices), intended to compete with ARM processors. Initially known by the names Silverthorne and Diamondville, the processors in this new line will be called "Atom". These chips have a few surprises in store. June 09, 2008Picture a digital worldHow digital continues to change the photo industry and especially for the smaller photo stores with their new digital printing lounges. June 05, 2008Security - Deconstructing PCI 6.6Organizations handling credit cards feel pressure building as the deadline for PCI Requirement 6.6 compliance, June 30, 2008, approaches. Most are still evaluating how to strategically ensure compliance with this requirement, while maintaining a strong security posture. Security - Changing the POS burdenSC Magazine, one of the leading security publications, today published an article by Rosen Sharma of Solidcore about point-of-sale security. June 04, 2008Technology - Google takes on iPhone?Google does tech demo of new opensource interface builder for mobile phones. Its the closest thing to an iPhone interface you can find (and not by accident). Steve Horowitz Engineering Director with Google does video demo of app. Built-in Compass and streetview is the coolest part (and it's very cool...). June 03, 2008Motley Fool Shoots Down Blockbuster/Keyes IdeaWe saw the article on readwriteweb about blockbuster but the writeup on Motley Fool is much much better analysis of why the video download kiosk announced by Blockbuster is much more likely to fail than to succeed. The incremental foot traffic is reasonable but also the alienation of customers that already feel like the video store continues to trudge towards obsolescence. Continue reading "Motley Fool Shoots Down Blockbuster/Keyes Idea" » |
AP Newswire is reporting this morning that CLEAR has found a laptop (also see CLEAR Press Release) that had gone missing for over a week from one of its kiosk locations that contained the “personal data” of over 30,000 enrolled members at San Francisco International Airport
Nice writeup on check-in experience with airline check-in kiosk.
SAN JOSE, Calif. - Hackers broke into Citibank's network of ATMs inside 7-Eleven stores and stole customers' PIN codes, according to recent court filings that revealed a disturbing security hole in the most sensitive part of a banking record. The other part of interest is what about the 2000 supposed Vcom units installed at 7-Eleven? [picture of unit] 
Case Study: Nino's lets customers preorder at kiosks. Nino Salvaggio, the specialty grocer best known for its fresh produce and imported gourmet foods, is applying fast-food restaurant technology to its deli department to reduce the other thing it's known for -- long lines.
With all the talk about PCI-compliance and identity it was good to see new module fro VIVOtech for kiosks and contactless payment. Has the 14443 MiFare and also supports NFC-enabled.
In the Education market, the functional "check-in kiosk" for students is proving its value and worth. Pictures included.
One of our roving reporters was recently in China on vacation and took photos of these units. Each unit has three 42" plasma screens and the units extend down the street for over 2 miles (yep!). Shenzhen. More pictures
Subway’s new chief technology officer works to answer the question: “How do you leverage technology to improve foodservice?”
Consumers know what they want from a drive-thru experience. Is the industry listening? Nice research piece. Include downloadable case study pdf.
AUSTIN, Texas – NCR Corporation (NYSE: NCR) today unveiled its newly designed NCR XpressPort, a sophisticated and modular hotel check-in kiosk designed to meet consumer demand for self-service convenience in a high-touch environment.
Nice introduction to St. Clair with Chris Peter over in London. Also talks about gift cards (big deployment for Dave and Busters current notable)... 
HP announced that it is adding self-service kiosks to its portfolio to meet the needs of business customers at KioskCom Self Service -- 
Video feature on kiosk company. Also demonstration of EyeSite kiosk and HP Cosmetic Kiosk.