SANTA CLARA, Calif., Nov 23, 2011 (BUSINESS WIRE) -- Brookwood Systems ( www.bwsysinc.com ) announces that it has completed the delivery of five information kiosks to River of Life Christian Church (ROLCC) in Santa Clara, California.
The five kiosk stations have been installed at key, high-traffic areas inside the church's main building which encompasses more than 100,000 square feet. Users can use the kiosk to look up locations inside the church building and the directions for getting there. "The new kiosks will help our church members and visitors more conveniently navigate through our campus," says Timothy Peng, Administrator of the church, "which sometimes could be a little challenging, particularly for the first time visitors." The kiosks also provide users with up to date information on the church's upcoming events and programs. An interactive calendar on the kiosk allows the users to select a date and access detailed information on what is happening in the church. In the event of an emergency, the kiosk will display the evacuation routes at a simple touch of the kiosk display screen. The kiosk is also designed to be a convenient platform for the church to make important announcements.
The kiosk's employment of LCD touch screen and easy user interface software design creates a clean, simple and fast-responding user experience. The cloud and web based implementation makes it extremely easy and flexible in managing, maintaining and updating the system. "ROLCC is one of the largest churches in Northern California," says Jen Tsao, Managing Director of Brookwood Systems, "and is known for adopting the newest and best technologies to further its mission. Brookwood Systems is happy to have this opportunity to serve ROLCC's needs in better serving its congregation and members and to create a new visiting experience for them."
About Brookwood Systems
Brookwood Systems is a provider of information kiosk systems and customer self-service solutions. The company is based in Santa Clara, California. Brookwood Systems provides complete system solutions including software development, hardware integration and system maintenance services.
SOURCE: Brookwood Systems
NCR Corp., a provider of self-service hospital check-in technology, today announced that Froedtert Hospital in Milwaukee, Wisc., has rolled out NCR Wayfinding to improve the overall patient experience
NCR Corp., a provider of self-service hospital check-in technology, today announced that Froedtert Hospital in Milwaukee, Wisc., has rolled out NCR Wayfinding to improve the overall patient experience by helping patients and visitors more easily locate their destination within the hospital.
The evolution of quality program requirements, such as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) initiative, has put a greater emphasis on patient engagement. Consequently, healthcare providers are employing technology solutions like wayfinding that can help to improve the overall patient experience, according to NCR.
"We are constantly identifying new ways to simplify daily interactions for our patients and enhance their visit from the moment they set foot in the hospital," said Paul Wendelberger, wayfinding specialist, Froedtert Hospital. "NCR Wayfinding is one way we can help eliminate the undue stress of being late to an appointment because you got lost inside the facility."
Prior to arrival, patients can access NCR Wayfinding online to map the route to their specific destination within the hospital. They can then print a real-time map with detailed directions. Patients arriving at the hospital may also work with information desk staff to secure personalized maps generated by the NCR Wayfinding system.
The application uses "live" maps — unlike static ones that may be outdated — to produce real-time directions outlining the optimum route. If an elevator is down or construction is underway, staff can edit the central mapping application, which then automatically updates the Web database.
"Patients entering a large healthcare facility may already be feeling anxious, and having to find the lab, x-ray or other specialty area can exacerbate that uneasiness," said Jim Dowling, vice president and general manager for NCR Healthcare. "Self-service solutions for check-in, wayfinding and other routine interactions can allay that fear by giving patients more control over their entire healthcare experience."
Read more about healthcare and hospital kiosks.
Canadian Tire, the 1,200-store general merchandise retailer, is testing both a personalized location-based mobile shopping application and an interactive product locator kiosk capable of reading QR codes and sending instant promotions to shoppers' smartphones.
The personal mobile shopping app delivers location-specific, relevant offers and information to members that opt in to the service from Bee Media. It is being tested at a Canadian Tire store located at Bay and Dundas Streets in Toronto.
"Bee Media is like having an extra staff member helping consumers while they are shopping," said Mark Barsanti, dealer for Canadian Tire at Bay and Dundas. "We are excited to offer our customers such an innovative service."
The digital product locator kiosk provides mapping tools that direct customers to products sold in the large-footprint Meadowvale Canadian Tire store, located in the Toronto metropolitan area. In addition, shoppers can digitally search the retailer's advertising flyer, search and locate products, scan QR codes and receive instant promotions sent to their smartphones.
The kiosk, from Jibestream Interactive Media, features a 42-inch touchscreen that can display video ads displayed in real time that are based on product search parameters. Accompanying software also provides full tracking and reporting for activity and trends.
"Canadian Tires are very large stores, with a lot of great stuff, and we're showing here how this technology lets shoppers easily, quickly find what they need, while also layering in technologies like mobile apps," said Chris Wiegand, COO of Jibestream in a statement. "Smartphone integration is a big part of future shopping, and we've already been applying that with several retail clients," he added.
The newest ship in the Royal Caribbean International cruise line fleet, the Allure of the Seas, integrates self-service, digital signage and other technologies to provide a high-tech customer experience.
The 16-deck ship with nearly 3,000 staterooms offers pervasive Wi-Fi access, with more than 900 Internet access points; self-service customer kiosks that allow voyagers to access their accounts and check-in for their flights home; and award-winning, digital-signage wayfinding stations.
"One of the things that we really wanted to do was to innovate new technologies that will make the guest experience better," RCI senior vice president of hotel operations Lisa Bauer said in the video embedded below.